Shipping policy

Last Updated: January 9, 2026

This Shipping Policy applies to aubenacre.com (the “Site”), operated by Eclipsera Fashion LLC (“we,” “us,” “our”). It explains shipping destinations, processing and delivery timeframes, shipping fees, tracking, and how to contact us about shipping-related issues.

Shipping Destinations

We currently ship to:

  • United States: contiguous 48 states only
  • Canada: provinces only

We do not ship to:

  • Alaska or Hawaii
  • Any U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, etc.)
  • Any Canadian territories (Yukon, Northwest Territories, Nunavut)
  • P.O. Boxes
  • APO/FPO/DPO addresses

Processing Time (Order Preparation)

Orders are prepared within 1–3 business days (Monday–Friday, excluding holidays).

Warehouse Cut-Off Time

Our warehouse cut-off time is 3:00 PM (Eastern Time, ET) on business days. Orders placed after the cut-off may begin processing the next business day.

Shipping Method & Delivery Time

We offer Standard Shipping only (no expedited shipping).

  • Transit time (after shipment): approximately 4–6 business days
  • Estimated total delivery time: approximately 5–9 business days (processing + transit)

Note: Delivery times are estimates and may be affected by carrier delays, weather, peak seasons, or address issues.

Shipping Fees

Currency Notice: Shipping fees are listed in USD for reference. If your checkout displays a different currency (e.g., CAD), the final shipping fee and order total shown at checkout will apply.

United States (contiguous 48 states)

  • Free shipping on orders of $34.90 USD and above
  • $12.00 USD flat shipping fee per order for orders below $34.90 USD

Canada (provinces)

  • Free shipping on orders of $34.90 USD and above
  • $12.00 USD flat shipping fee per order for orders below $34.90 USD

Shipping fees are displayed at checkout before you confirm your order.

Tracking

We provide a tracking number for shipped orders. Tracking updates may take 24–48 hours to appear after the carrier receives the package.

Customs, Duties & Import Fees (Canada)

Canadian shipments may be subject to customs duties, import taxes, and/or brokerage fees. Unless explicitly shown and collected at checkout, these charges (if any) are the responsibility of the customer upon delivery.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. If an order is delayed, returned, or undeliverable due to an incorrect or incomplete address, additional reshipping costs may apply.

“Delivered” but Not Received

If tracking shows “Delivered” but you did not receive your package, please contact us within 5 business days of the delivery scan so we can assist with the next steps.

Contact Us

If you have questions about shipping, please contact our customer support team:

  • Email: service@aubenacre.com
  • Phone: +1 (201) 719-5193
  • Support Hours: Mon–Fri (business days), 9:00 AM–5:00 PM (Eastern Time, ET)

Company Information:
Eclipsera Fashion LLC
1500 N Grant St Ste N
Denver, CO 80203, United States