Privacy Policy

Last Updated: January 9, 2026

This Privacy Policy describes how Eclipsera Fashion LLC ("we," "us," "our") collects, uses, shares, and protects personal information when you visit or make a purchase from aubenacre.com (the "Site"). By using the Site, you agree to the practices described in this Privacy Policy.

Who We Are

Operator: Eclipsera Fashion LLC

Business Address (Office): 1500 N Grant St Ste N, Denver, CO 80203, United States

Information We Collect

We collect personal information in the following ways:

A. Information You Provide

  • Contact details, such as your name, email address, and phone number
  • Shipping address
  • Order details, such as items purchased and order history
  • Customer support communications and any attachments you send us, such as photos related to product issues

B. Information Collected Automatically

  • Device and browser information
  • IP address and approximate location
  • Pages viewed, clicks, referring and exit pages, and time spent on pages
  • Cookies and similar tracking technologies

C. Information From Third Parties

  • Payment Information: We receive payment confirmation, billing address, and transaction details from our payment processor, including PayPal and Venmo. We do not receive, collect, or store your full credit card numbers.
  • Platform Services: Order and storefront data provided through our e-commerce platform provider
  • Logistics: Shipping and delivery updates from carriers and fulfillment partners
  • Marketing: Email, SMS, and analytics partners, where applicable and where you have opted in

How We Use Your Information

We use personal information to:

  • Process and fulfill orders, including shipping and delivery
  • Provide customer support and manage returns and refunds
  • Send transactional communications, such as order confirmations, shipping updates, and account-related messages
  • Prevent fraud, security incidents, and misuse of the Site
  • Improve the Site, products, and overall customer experience
  • Measure performance and support advertising and remarketing activities

Cookies, Analytics & Advertising

We use cookies and similar technologies to operate the Site, analyze performance, and support advertising. Depending on your interactions and settings, we may use tools such as:

  • Google Analytics 4 (GA4)
  • Google Tag Manager (GTM)
  • Meta Pixel (Facebook)
  • Email marketing platforms, such as Klaviyo or other service providers

You can manage cookies through your browser settings. Please note that disabling cookies may affect certain Site features and functionality.

SMS Marketing (If Enabled)

If you explicitly opt in, we may send you marketing SMS messages. You can opt out at any time by replying STOP and/or using any unsubscribe method provided in the message. Message and data rates may apply. Consent is not a condition of purchase.

Email Marketing

If you subscribe to marketing emails, you can unsubscribe at any time by using the Unsubscribe link at the bottom of our emails. Even if you opt out of marketing emails, we may still send you non-marketing transactional emails related to your orders or account.

Sharing of Personal Information

We share personal information only as needed to operate the Site and provide services, including with:

  • Platform Provider: Our e-commerce hosting and storefront service providers
  • Payment Processor: PayPal, including Venmo-related payment processing where applicable
  • Logistics Providers: Shipping carriers and fulfillment partners
  • Marketing and Analytics Providers: Service providers that help us with advertising, analytics, and campaign performance
  • Legal and Compliance Parties: Authorities, advisors, or service providers where required by law or necessary to protect our rights

We do not sell your personal information.

Data Retention

We retain personal information for as long as necessary to fulfill orders, provide customer support, maintain business and tax records, comply with legal obligations, resolve disputes, and enforce our policies. When personal information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information, as well as the right to opt out of certain types of processing, such as marketing communications.

To make a privacy-related request, please contact us using the contact details listed below.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to request access to, deletion of, or information about the personal information we collect and disclose, subject to applicable law.

To submit a request, please contact us at: service@aubenacre.com

Children's Privacy

The Site is not directed to children under the age of 13. Products on this Site are recommended for ages 16+ as a general usage guideline. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

International Visitors

Our Site currently serves customers in the following countries and regions: the contiguous 48 United States, Canadian provinces, Metropolitan France (mainland), Germany (mainland delivery addresses), the United Kingdom (mainland delivery addresses), Italy (mainland delivery addresses), Spain (mainland delivery addresses), and Australia (delivery addresses within Australia).

If you access or use the Site from outside the United States, please note that your personal information may be transferred to, processed in, and stored in the United States or other jurisdictions where our service providers operate.

By using the Site, you acknowledge and understand that your information may be processed outside your country of residence, subject to applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Last Updated date above.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email: service@aubenacre.com

Phone: +1 (501) 500-3915

Support Hours: Mon-Fri, 9:00 AM-5:00 PM (Eastern Time, ET)

Company Information:
Eclipsera Fashion LLC
1500 N Grant St Ste N
Denver, CO 80203, United States