Privacy Policy

This Privacy Policy describes how Eclipsera Fashion LLC (“we,” “us,” “our”) collects, uses, shares, and protects personal information when you visit or make a purchase from aubenacre.com (the “Site”). By using the Site, you agree to the practices described in this Privacy Policy.

Who We Are

Operator: Eclipsera Fashion LLC
Business Address (Office): 1500 N Grant St Ste N, Denver, CO 80203, United States

Information We Collect

We collect personal information in the following ways:

A. Information You Provide

• Contact details (name, email address, phone number)
• Shipping address
• Order details (items purchased, order history)
• Customer support communications and any attachments you send us (e.g., photos for product issues)

B. Information Collected Automatically

• Device and browser information
• IP address and approximate location
• Pages viewed, clicks, referring/exit pages, and time spent on pages
• Cookies and similar tracking technologies

C. Information From Third Parties

• Payment Information: We receive payment confirmation, billing address, and transaction details from our payment processor (PayPal/Venmo). We do not receive, collect, or store your full credit card numbers.
• Platform Services: Order and storefront data provided through our e-commerce platform provider.
• Logistics: Shipping and delivery updates from carriers.
• Marketing: Email/SMS marketing and analytics partners (if you have opted in).

How We Use Your Information

We use personal information to:

• Process and fulfill orders (including shipping and delivery)
• Provide customer support and manage returns/refunds
• Send transactional messages (order confirmations, shipping updates, account communications)
• Prevent fraud, security incidents, and misuse of the Site
• Improve the Site, products, and customer experience
• Measure performance and deliver relevant advertising (including remarketing)

Cookies, Analytics & Advertising

We use cookies and similar technologies to operate the Site, analyze performance, and support advertising. Depending on your interactions and settings, we may use tools such as:

• Google Analytics 4 (GA4)
• Google Tag Manager (GTM)
• Meta Pixel (Facebook)
• Email Marketing Platforms (e.g., Klaviyo or other service providers)

You can manage cookies through your browser settings. Please note that disabling cookies may affect some Site features.

SMS Marketing (If Enabled)

If you explicitly opt in, we may send marketing SMS messages. You can opt out at any time by replying “STOP” and/or using an unsubscribe link. Message and data rates may apply. Consent is not a condition of purchase.

Email Marketing

If you subscribe to marketing emails, you can unsubscribe at any time by using the "Unsubscribe" link found at the bottom of our emails. We may still send non-marketing transactional emails related to your active orders and account status.

Sharing of Personal Information

We share personal information only as needed to operate the Site and provide services, including with:

• Platform Provider: Our e-commerce hosting partner (for storefront and order processing).
• Payment Processor: PayPal (for secure payment processing, including Venmo transactions).
• Logistics: Shipping carriers and fulfillment partners.
• Marketing & Analytics: Service providers helping us with advertising and data analysis (as applicable).
• Legal: Compliance partners or authorities where required by law.

We do not sell your personal information.

Data Retention

We retain personal information as needed to fulfill orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, and enforce our policies. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights & Choices

Depending on where you live, you may have rights to access, correct, or delete certain personal information, and to opt out of certain processing (such as marketing communications).

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to request access to, deletion of, or information about the personal information we collect and disclose, subject to applicable law. To submit a request, contact us at service@aubenacre.com.

Children’s Privacy

The Site is not directed to children under 13. Products on this Site are recommended for ages 16+ as a usage guideline. We do not knowingly collect personal information from children under 13.

International Visitors

Our Site primarily serves customers in the United States and Canada. If you access the Site from outside these countries, your information may be transferred to and processed in the United States where our servers and service providers operate. By using the Site, you acknowledge and consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last Updated” date above.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Email: service@aubenacre.com
Phone: +1 (501) 500-3915‬
Support Hours: Mon–Fri, 9:00 AM–5:00 PM (Eastern Time, ET)

Company Information:
Eclipsera Fashion LLC
1500 N Grant St Ste N
Denver, CO 80203, United States