Last Updated: January 9, 2026

This Contact Us page applies to aubenacre.com (the “Site”), operated by Eclipsera Fashion LLC (“we,” “us,” “our”). If you have any questions about your order, shipping, or returns, please contact us using the details below.

Company Information

Legal Entity: Eclipsera Fashion LLC
Business Address (Office): 1500 N Grant St Ste N, Denver, CO 80203, United States

Customer Support

• Email: service@aubenacre.com
• Phone: +1 (501) 500-3915‬
• Support Hours: Mon–Fri (business days), 9:00 AM–5:00 PM (Eastern Time, ET)

Response Time

We aim to respond within 1–2 business days (excluding weekends and U.S. federal holidays).

What to Include in Your Message

To help us assist you faster, please include:

• Order number
• Full name used at checkout
• The email address used to place the order
• A brief description of the issue or request

If you are reporting a product issue (e.g., damage, defect, missing items, wrong item), please attach clear photos when possible.

“Delivered” but Not Received

If tracking shows “Delivered” but you did not receive your package, please contact us within 5 business days of the delivery scan so we can assist with the next steps.

Returns & Policy Links

Important: The office address listed above is NOT a return address.

For return eligibility, timelines, and refund details, please refer to our Return & Refund Policy. For shipping destinations, timelines, tracking, and delivery details, please refer to our Shipping Policy.

Privacy Requests

For privacy-related questions or requests (including California privacy requests), contact us at: service@aubenacre.com