Shipping Policy

Last Updated: January 9, 2025

This Shipping Policy applies to aubenacre.com (the “Site”), operated by Eclipsera Fashion LLC (“we,” “us,” “our”). It explains shipping destinations, processing and delivery timeframes, shipping fees, tracking, and how to contact us about shipping-related issues.

Shipping Destinations

We currently ship to:

  • United States: contiguous 48 states only
  • Canada: provinces only
  • France: Metropolitan France (mainland) only
  • Germany: mainland delivery addresses
  • United Kingdom: mainland delivery addresses
  • Italy: mainland delivery addresses
  • Spain: mainland delivery addresses
  • Australia: delivery addresses within Australia

We do not ship to:

  • Alaska or Hawaii
  • Any U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, etc.)
  • Any Canadian territories (Yukon, Northwest Territories, Nunavut)
  • P.O. Boxes
  • APO/FPO/DPO addresses
  • French overseas departments and territories (DOM-TOM), including but not limited to Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, French Polynesia, New Caledonia

Processing Time (Order Preparation)

Orders are prepared within 1–3 business days (Monday–Friday, excluding holidays).

Warehouse Cut-Off Time

Our warehouse cut-off time is 3:00 PM (Eastern Time, ET) on business days. Orders placed after the cut-off may begin processing the next business day.

Shipping Method & Delivery Time

We offer Standard Shipping only (no expedited shipping).

United States & Canada

  • Transit time (after shipment): approximately 4–6 business days
  • Estimated total delivery time: approximately 5–9 business days (processing + transit)

Note: Delivery times are estimates and may be affected by carrier delays, weather, peak seasons, or address issues.

Europe & United Kingdom (Germany, France, United Kingdom, Italy, Spain)

  • Transit time (after shipment): approximately 6–12 business days
  • Estimated total delivery time: approximately 7–15 business days (processing + transit)
  • Note: Delivery times are estimates and may be affected by customs clearance and carrier delays.

Australia

  • Transit time (after shipment): approximately 6–12 business days
  • Estimated total delivery time: approximately 7–15 business days (processing + transit)
  • Note: Delivery times are estimates and may be affected by customs clearance and carrier delays.

Shipping Fees

Unified Shipping Fee Rule: We offer the same shipping promotion for all supported shipping destinations (see “Shipping Destinations” above).

  • Free shipping on orders of $34.90 USD and above
  • $12.00 USD flat shipping fee per order for orders below $34.90 USD

Currency Notice: Shipping fees are listed in USD for reference. If your checkout displays a different currency (e.g., CAD, EUR, GBP, AUD), the final shipping fee and order total shown at checkout will apply.

Shipping fees are displayed at checkout before you confirm your order.

Tracking

We provide a tracking number for shipped orders. Tracking updates may take 24–48 hours to appear after the carrier receives the package.

Customs, Duties & Import Fees

International shipments (including Canada, France, Germany, the United Kingdom, Italy, Spain, and Australia) may be subject to VAT/GST, customs duties, import taxes, and/or carrier handling/brokerage fees. Unless these charges are explicitly shown and collected at checkout, they are the customer’s responsibility upon delivery.

Note: Customs authorities may require additional information to clear your package, and clearance times may vary by destination.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. If an order is delayed, returned, or undeliverable due to an incorrect or incomplete address, additional reshipping costs may apply.

“Delivered” but Not Received

If tracking shows “Delivered” but you did not receive your package, please contact us within 5 business days of the delivery scan so we can assist with the next steps.

Contact Us

If you have questions about shipping, please contact our customer support team:

  • Email: service@aubenacre.com
  • Phone: +1 (501) 500-3915
  • Support Hours: Mon–Fri (business days), 9:00 AM–5:00 PM (Eastern Time, ET)

Company Information:
Eclipsera Fashion LLC
1500 N Grant St Ste N
Denver, CO 80203, United States