Payment Policy

This Payment Policy explains how payments are processed on aubenacre.com (the “Site”). By placing an order on the Site, you agree to the terms below regarding payment methods, billing, security, taxes, and common payment issues.

1) Payment Methods

We accept payments via PayPal and Venmo.

Through PayPal, eligible customers (primarily in the US) may also complete their purchase using Venmo.

All transactions are securely processed through PayPal's encrypted gateway.

Guest Checkout: Even if you do not have a PayPal account, you may be able to pay with a debit or credit card via the PayPal Guest Checkout feature, depending on PayPal's availability in your region.

2) Currency

Prices may display in different currencies depending on your location and device settings. Your final charge may be processed in the currency shown at checkout, and PayPal may apply currency conversion based on its policies and exchange rates. Any currency conversion fees or international transaction fees (if applicable) are determined by PayPal and/or your card issuer.

3) Payment Authorization & Billing Timing

When you place an order, you authorize PayPal to charge the payment method you select for the total amount shown at checkout (including any applicable taxes and shipping fees). Payment is typically processed immediately at the time of purchase.

If we are unable to confirm payment, your order may be cancelled or placed on hold until payment is successfully completed.

4) Sales Tax

Sales tax may apply depending on your location and applicable laws. Any required sales tax will be calculated and displayed at checkout before you complete your purchase.

5) Payment Issues (Declines, Errors, and Troubleshooting)

If your payment fails or is declined, common causes may include:

• Insufficient funds or card limits
• Incorrect billing details
• Bank or card issuer security verification
• PayPal account restrictions or regional availability limitations
• Temporary network or browser issues

Recommended steps:

• Double-check your billing details and try again.
• Try a different card or payment method within PayPal.
• Contact your bank/card issuer to authorize the transaction.
• Try using a different browser or device, or clear cache/cookies.
• If the issue persists, please contact our customer support (see Section 7).

6) Chargebacks & Payment Disputes

If you have any questions about a charge, order status, shipping, or returns, please contact us first. We will do our best to resolve issues promptly.

If a dispute or chargeback is opened through PayPal, we may be required to provide order and delivery information (such as order confirmation details, shipping address, and tracking records) to assist with the dispute process. Disputes may delay resolution until PayPal completes its review.

7) Contact Us

If you have questions about payments, please contact us:

Email: service@aubenacre.com

Phone: +1 (501) 500-3915‬
Support Hours: Mon–Fri (business days), 9:00 AM–5:00 PM (Eastern Time, ET)

Company Information:
Eclipsera Fashion LLC
1500 N Grant St Ste N
Denver, CO 80203, United States